.atendimento-page{--at-pink:#e85d8e;--at-pink-soft:#fff0f5;--at-ink:#27232a;--at-muted:#817a82;--at-line:#ece7eb;color:var(--at-ink);max-width:1600px;margin:0 auto}.atendimento-page *{box-sizing:border-box}.atendimento-page button,.atendimento-page input,.atendimento-page textarea{font:inherit}.atendimento-topo{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.atendimento-kicker{color:#1b6e3c!important;font-size:11px!important;font-weight:800;text-transform:uppercase;letter-spacing:1.2px;margin-bottom:4px!important}.atendimento-topo h2{font-family:Playfair Display,serif;font-size:28px;margin:0 0 3px}.atendimento-topo p{color:var(--at-muted);font-size:12px;margin:0}.atendimento-nova{display:flex;align-items:center;gap:7px;border:0;border-radius:9px;background:var(--at-pink);color:#fff;padding:10px 15px;font-size:12px;font-weight:700;cursor:pointer;box-shadow:0 6px 16px #e85d8e33}.atendimento-metricas{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px}.atendimento-metricas article{background:#fff;border:1px solid var(--at-line);border-radius:12px;padding:15px;display:flex;align-items:flex-start;gap:11px;min-width:0}.metrica-icone{width:37px;height:37px;border-radius:10px;display:grid;place-items:center;flex:0 0 auto}.metrica-icone.rosa{background:#fff0f5;color:#e85d8e}.metrica-icone.amarelo{background:#fff6df;color:#d99b25}.metrica-icone.verde{background:#eaf8f3;color:#24a377}.metrica-icone.lilas{background:#f3efff;color:#8269cf}.atendimento-metricas article>div{display:flex;flex-direction:column;min-width:0}.atendimento-metricas small{color:var(--at-muted);font-size:10px;white-space:nowrap}.atendimento-metricas strong{font-size:22px;margin:3px 0}.atendimento-metricas em{font-size:9px;color:#2ca47b;font-style:normal}.atendimento-mesa{display:grid;grid-template-columns:270px minmax(380px,1fr) 260px;background:#fff;border:1px solid var(--at-line);border-radius:13px;overflow:hidden;height:calc(100vh - 235px);min-height:560px}.atendimento-lista{border-right:1px solid var(--at-line);display:flex;flex-direction:column;min-width:0}.atendimento-filtros{height:54px;display:flex;align-items:end;border-bottom:1px solid var(--at-line);padding:0 9px}.atendimento-filtros button{border:0;border-bottom:2px solid transparent;background:none;height:38px;padding:0 7px;color:#8a8388;font-size:9px;cursor:pointer;white-space:nowrap}.atendimento-filtros button.ativo{border-color:var(--at-pink);color:var(--at-pink);font-weight:700}.atendimento-filtros b{font-size:8px;background:#f3eff1;border-radius:8px;padding:1px 4px;margin-left:2px}.atendimento-busca{margin:12px;height:34px;border:1px solid var(--at-line);background:#f8f6f7;border-radius:8px;padding:0 10px;display:flex;align-items:center;gap:7px;color:#999}.atendimento-busca input{width:100%;border:0;outline:0;background:transparent;font-size:10px}.atendimento-contatos{overflow-y:auto}.atendimento-contato{position:relative;width:100%;border:0;border-left:3px solid transparent;background:#fff;padding:12px 11px 12px 9px;display:flex;gap:9px;text-align:left;cursor:pointer}.atendimento-contato:hover,.atendimento-contato.selecionado{background:#fff7fa}.atendimento-contato.selecionado{border-left-color:var(--at-pink)}.atendimento-avatar{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-size:10px;font-weight:800;flex:0 0 auto}.atendimento-avatar.rosa{background:#f9dce7;color:#bf4f78}.atendimento-avatar.azul{background:#dcecf8;color:#3a79a5}.atendimento-avatar.amarelo{background:#f8e7c4;color:#aa7221}.atendimento-avatar.lilas{background:#e9e0f8;color:#7651a8}.atendimento-avatar.grande{width:54px;height:54px;font-size:13px}.atendimento-contato-texto{display:flex;flex-direction:column;min-width:0;flex:1}.atendimento-contato-texto>span{display:flex;justify-content:space-between;gap:5px}.atendimento-contato-texto strong{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.atendimento-contato-texto time{font-size:8px;color:#aaa}.atendimento-contato-texto small{color:#888;font-size:9px;margin:3px 0 6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.situacao{align-self:flex-start;border-radius:9px;padding:3px 6px;font-size:7px;font-style:normal;font-weight:700}.situacao.aguardando{background:#fff0df;color:#b87820}.situacao.robo{background:#f0eaff;color:#7958ba}.situacao.humano{background:#e8f7f1;color:#278d6c}.atendimento-nao-lidas{position:absolute;right:12px;bottom:12px;background:var(--at-pink);color:#fff;width:17px;height:17px;border-radius:50%;display:grid;place-items:center;font-size:8px}.atendimento-chat{display:flex;flex-direction:column;min-width:0;background:#fbf9f8;border-right:1px solid var(--at-line)}.atendimento-chat>header{height:60px;background:#fff;border-bottom:1px solid var(--at-line);display:flex;align-items:center;gap:9px;padding:0 14px}.atendimento-chat>header>div{display:flex;flex-direction:column}.atendimento-chat>header strong{font-size:11px}.atendimento-chat>header small{font-size:8px;color:#8d878b;margin-top:3px}.atendimento-chat>header small i{display:inline-block;width:6px;height:6px;background:#36ad80;border-radius:50%}.atendimento-chat>header button{border:0;background:none;color:#8a8388;padding:6px;cursor:pointer}.atendimento-chat>header button:first-of-type{margin-left:auto}.atendimento-mensagens{flex:1;overflow-y:auto;padding:14px;background-image:radial-gradient(#e8e2e4 .65px,transparent .65px);background-size:17px 17px}.atendimento-dia{display:flex;align-items:center;gap:8px;color:#aaa;font-size:8px;margin:0 0 13px}.atendimento-dia:before,.atendimento-dia:after{content:"";height:1px;background:#eee9eb;flex:1}.atendimento-dia span{background:#fbf9f8;padding:0 6px}.atendimento-mensagem{display:flex;align-items:flex-end;gap:6px;margin:8px 0}.atendimento-mensagem.cliente{justify-content:flex-end}.atendimento-robo{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:var(--at-pink);color:#fff;flex:0 0 auto}.atendimento-mensagem>div{max-width:78%;background:#fff;border:1px solid #eee9eb;border-radius:4px 11px 11px;padding:8px 10px 6px;box-shadow:0 2px 4px #50324108}.atendimento-mensagem.cliente>div{background:#f9dce7;border-color:#f4ccd9;border-radius:11px 4px 11px 11px}.atendimento-mensagem.humano>div{background:#e9f7f2;border-color:#d3eee5}.atendimento-mensagem strong{display:block;color:#d95787;font-size:8px;margin-bottom:3px}.atendimento-mensagem p{margin:0;font-size:9px;line-height:1.45}.atendimento-mensagem time{display:block;text-align:right;color:#999;font-size:7px;margin-top:3px}.atendimento-triagem{max-width:92%;margin:15px auto 3px;display:flex;align-items:flex-start;gap:9px;background:#fff7e8;border:1px solid #f2dfbd;border-radius:9px;padding:10px 12px;color:#a87822}.atendimento-triagem strong{font-size:9px;color:#74571f}.atendimento-triagem p{font-size:8px;color:#927b50;margin:3px 0 0}.atendimento-chat>footer{min-height:62px;background:#fff;border-top:1px solid var(--at-line);padding:10px 12px;display:flex;align-items:center;gap:8px}.atendimento-assumir{margin:auto;width:92%;border:0;border-radius:9px;background:var(--at-pink);color:#fff;padding:10px;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;gap:6px;cursor:pointer}.atendimento-anexo{border:0;background:#f4f0f2;width:32px;height:32px;border-radius:50%;display:grid;place-items:center;color:#777;cursor:pointer}.atendimento-chat textarea{resize:none;flex:1;height:38px;border:1px solid #e8e2e5;border-radius:8px;padding:10px;outline:0;font-size:9px}.atendimento-enviar{border:0;border-radius:8px;background:var(--at-pink);color:#fff;width:34px;height:34px;display:grid;place-items:center;cursor:pointer}.atendimento-enviar:disabled{opacity:.4}.atendimento-detalhes{overflow-y:auto;background:#fff}.atendimento-detalhes>header{height:60px;padding:0 14px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--at-line);font-size:10px}.atendimento-cliente{text-align:center;padding:16px 14px 13px;border-bottom:1px solid var(--at-line)}.atendimento-cliente>.atendimento-avatar{margin:0 auto 7px}.atendimento-cliente>strong{display:block;font-size:11px}.atendimento-cliente>small{display:block;color:#928b90;font-size:9px;margin-top:3px}.atendimento-cliente>div{display:flex;justify-content:center;gap:6px;margin-top:13px}.atendimento-cliente button{width:53px;height:43px;border:1px solid var(--at-line);background:#fff;border-radius:8px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;cursor:pointer}.atendimento-cliente button span{font-size:7px;color:#888}.atendimento-resumo,.atendimento-etiquetas,.atendimento-notas{padding:13px 14px;border-bottom:1px solid var(--at-line)}.detalhe-titulo{display:flex;align-items:center;justify-content:space-between;margin-bottom:11px}.detalhe-titulo strong{font-size:9px}.detalhe-titulo button{border:0;background:none;color:#d95787;font-size:8px;cursor:pointer}.atendimento-resumo dl{margin:0}.atendimento-resumo dl>div{display:grid;grid-template-columns:42% 58%;font-size:8px;margin:8px 0}.atendimento-resumo dt{color:#958e93}.atendimento-resumo dd{margin:0;font-weight:600;min-width:0}.detalhe-arquivo{display:flex;align-items:center;gap:3px;color:#d95787;background:#fff0f5;border-radius:5px;padding:4px 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.atendimento-etiquetas>div:last-child{display:flex;flex-wrap:wrap;gap:4px}.atendimento-etiquetas span{background:#f5f0f2;border-radius:9px;padding:4px 7px;font-size:7px;color:#756e73}.atendimento-notas p{font-size:8px;line-height:1.5;color:#817a82;margin:0}@media (max-width:1250px){.atendimento-mesa{grid-template-columns:245px minmax(360px,1fr) 235px}.atendimento-metricas{gap:8px}.atendimento-metricas article{padding:12px}.atendimento-metricas small{white-space:normal}}@media (max-width:980px){.atendimento-metricas{grid-template-columns:repeat(2,1fr)}.atendimento-mesa{grid-template-columns:235px 1fr}.atendimento-detalhes{display:none}}@media (max-width:700px){.atendimento-topo{align-items:flex-start}.atendimento-topo>div>p:not(.atendimento-kicker){display:none}.atendimento-metricas{grid-template-columns:1fr 1fr}.atendimento-metricas article{padding:10px}.metrica-icone{display:none}.atendimento-mesa{height:auto;min-height:680px;grid-template-columns:1fr}.atendimento-lista{max-height:240px;border-right:0;border-bottom:1px solid var(--at-line)}.atendimento-chat{min-height:500px;border-right:0}.atendimento-nova{padding:9px 10px}.atendimento-topo h2{font-size:24px}}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--site-red: #D41B2C;--site-red-dark: #A8151F;--site-red-light: #F5E6E7;--site-white: #FFFFFF;--site-gray-50: #F9FAFB;--site-gray-100: #F3F4F6;--site-gray-200: #E5E7EB;--site-gray-600: #4B5563;--site-gray-800: #1F2937;--site-gray-900: #111827;--ped-green: #1B6E3C;--ped-green-dark: #145430;--ped-green-light: #E8F5ED;--ped-white: #FFFFFF;--ped-gray-50: #F9FAFB;--ped-gray-100: #F3F4F6;--ped-gray-200: #E5E7EB;--ped-gray-300: #D1D5DB;--ped-gray-400: #9CA3AF;--ped-gray-500: #6B7280;--ped-gray-600: #4B5563;--ped-gray-700: #374151;--ped-gray-800: #1F2937;--ped-gray-900: #111827;--font-main: "Inter", sans-serif;--font-display: "Playfair Display", serif;--shadow-sm: 0 1px 2px rgba(0,0,0,.05);--shadow-md: 0 4px 6px rgba(0,0,0,.07), 0 2px 4px rgba(0,0,0,.06);--shadow-lg: 0 10px 15px rgba(0,0,0,.1), 0 4px 6px rgba(0,0,0,.05);--shadow-xl: 0 20px 25px rgba(0,0,0,.1), 0 10px 10px rgba(0,0,0,.04);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--radius-xl: 24px}html{scroll-behavior:smooth}body{font-family:var(--font-main);color:var(--site-gray-800);background:var(--site-white);line-height:1.6;-webkit-font-smoothing:antialiased}img{max-width:100%;display:block}a{text-decoration:none;color:inherit}button{cursor:pointer;font-family:var(--font-main)}input,select,textarea{font-family:var(--font-main)}.site-container{max-width:1200px;margin:0 auto;padding:0 24px}.site-btn-primary{display:inline-flex;align-items:center;gap:8px;background:var(--site-red);color:#fff;border:none;padding:14px 28px;border-radius:var(--radius-md);font-size:15px;font-weight:600;transition:background .2s,transform .1s,box-shadow .2s;box-shadow:0 2px 8px #d41b2c4d}.site-btn-primary:hover{background:var(--site-red-dark);transform:translateY(-1px);box-shadow:0 4px 14px #d41b2c66}.site-btn-outline{display:inline-flex;align-items:center;gap:8px;background:transparent;color:var(--site-red);border:2px solid var(--site-red);padding:12px 28px;border-radius:var(--radius-md);font-size:15px;font-weight:600;transition:all .2s}.site-btn-outline:hover{background:var(--site-red);color:#fff}.section-title{font-family:var(--font-display);font-size:clamp(28px,4vw,40px);font-weight:700;color:var(--site-gray-900);line-height:1.2}.section-subtitle{font-size:16px;color:var(--site-gray-600);line-height:1.7;max-width:600px}.section-tag{display:inline-block;background:var(--site-red-light);color:var(--site-red);font-size:13px;font-weight:700;text-transform:uppercase;letter-spacing:1.5px;padding:6px 16px;border-radius:100px;margin-bottom:16px}.ped-btn-primary{display:inline-flex;align-items:center;gap:8px;background:var(--ped-green);color:#fff;border:none;padding:10px 20px;border-radius:var(--radius-sm);font-size:14px;font-weight:600;transition:background .2s,box-shadow .2s;box-shadow:0 2px 6px #1b6e3c40}.ped-btn-primary:hover{background:var(--ped-green-dark);box-shadow:0 4px 12px #1b6e3c59}.ped-btn-secondary{display:inline-flex;align-items:center;gap:8px;background:var(--ped-gray-100);color:var(--ped-gray-700);border:1px solid var(--ped-gray-200);padding:10px 20px;border-radius:var(--radius-sm);font-size:14px;font-weight:500;transition:all .2s}.ped-btn-secondary:hover{background:var(--ped-gray-200)}.ped-btn-danger{display:inline-flex;align-items:center;gap:8px;background:#fef2f2;color:#dc2626;border:1px solid #FECACA;padding:8px 16px;border-radius:var(--radius-sm);font-size:14px;font-weight:500;transition:all .2s}.ped-btn-danger:hover{background:#dc2626;color:#fff;border-color:#dc2626}.ped-form-group{display:flex;flex-direction:column;gap:6px}.ped-form-group label{font-size:13px;font-weight:600;color:var(--ped-gray-600);text-transform:uppercase;letter-spacing:.5px}.ped-form-group input,.ped-form-group select,.ped-form-group textarea{border:1.5px solid var(--ped-gray-200);border-radius:var(--radius-sm);padding:10px 14px;font-size:14px;color:var(--ped-gray-800);background:#fff;transition:border-color .2s,box-shadow .2s;outline:none}.ped-form-group input:focus,.ped-form-group select:focus,.ped-form-group textarea:focus{border-color:var(--ped-green);box-shadow:0 0 0 3px #1b6e3c1a}.ped-card{background:#fff;border:1px solid var(--ped-gray-200);border-radius:var(--radius-md);padding:24px;box-shadow:var(--shadow-sm)}.ped-table{width:100%;border-collapse:collapse;font-size:14px}.ped-table thead th{background:var(--ped-gray-50);border-bottom:2px solid var(--ped-gray-200);padding:12px 16px;text-align:left;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.5px;color:var(--ped-gray-600)}.ped-table tbody td{padding:12px 16px;border-bottom:1px solid var(--ped-gray-100);color:var(--ped-gray-700)}.ped-table tbody tr:hover{background:var(--ped-gray-50)}.ped-badge{display:inline-block;padding:3px 10px;border-radius:100px;font-size:12px;font-weight:600}.ped-badge-green{background:var(--ped-green-light);color:var(--ped-green)}.text-center{text-align:center}.flex{display:flex}.items-center{align-items:center}.gap-2{gap:8px}.gap-4{gap:16px}.mt-2{margin-top:8px}.mt-4{margin-top:16px}.w-full{width:100%}